Refund policy

We want you to pay for Kaddro only when it really suits you. That is why every new account first gets 7 days of Pro without a card, and every payment comes with 14 days to ask for a refund.

14 days for a refund

Within 14 days of payment you can ask for a full refund of:

• the first payment of a Pro subscription, monthly or yearly;
• a perpetual licence.

You don't have to give a reason, though it helps us make Kaddro better.

How to ask for a refund

1. Open paddle.net — the buyer site of Paddle, our reseller.
2. Find your order by the e-mail address you used at checkout.
3. Choose a refund.

Or write to [email protected] from the same address and we will arrange it. Money goes back to the same payment method; how long it takes depends on your bank, usually up to 10 working days.

After a refund

The paid plan ends and the account moves to the Free plan. Your projects and recordings stay on your computer and the editor keeps working; export goes back to 720p with a small mark.

Subscription renewals

You can cancel a subscription at any time — it won't renew, and Pro stays active until the end of the paid period. Renewals that have already happened are usually not refunded, but if a renewal came as a surprise and you haven't used it, write to us within 14 days and we will look at each case.

Your legal rights

This policy does not limit the consumer rights the law of your country gives you.