When recording doesn’t start
The usual causes and what to do about each.
Recording can't be started
- Neither the microphone nor system audio is on — turn on at least one.
- No window or part of the screen is chosen — choose one.
«No access to the screen» or «no screen to record»
- On a Mac, turn on Kaddro under Screen & System Audio Recording and restart the app.
- Unlock the computer: a locked screen can't be recorded.
- On a Mac, screen recording works from macOS 12.3; recording a single window needs macOS 14 and the system sound needs macOS 15. The app greys out what your system cannot do and says why.
The window or part of the screen is «gone»
If the window was minimised or closed, or the display with the chosen part was disconnected, choose them again. Restore a minimised window and start recording again.
The sound is quiet or overloaded
Make a test recording: Kaddro tells you whether to raise or lower the microphone sensitivity. If the microphone hears nothing, check the microphone permission and that the right device is chosen.
Windows
- Windows 10 version 2004 or later is needed.
- On «N» editions, install the Media Feature Pack.
- System audio needs a sound output device — headphones or speakers.
Still stuck? Write to us with your Kaddro version, system and the message text.